Privacy Policy

Last Modified: July 21, 2026

Introduction

This Privacy Policy outlines practices with respect to information collected from users who access our website or otherwise share personal information with us.

Grounds for Data Collection

Processing of your personal information, meaning any information which may potentially allow your identification with reasonable means, hereinafter referred to as "Personal Information," is necessary for the performance of our contractual obligations toward you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our users to carefully read this Privacy Policy and use it to make informed decisions.

What Information Do We Collect?

We collect two types of data and information from users.

The first type of information is unidentified and non-identifiable information pertaining to a user, which may be made available or gathered through your use of the Site. This is referred to as "Non-Personal Information."

We are not aware of the identity of a user from whom Non-Personal Information was collected. Non-Personal Information may include aggregated usage information and technical information transmitted by your device, including certain software and hardware information.

This information may include:

  • The type of browser you use
  • Your device's operating system
  • Language preferences
  • Access times
  • Pages viewed
  • Online browsing activity
  • Clicks and other actions taken on the Site

We collect this information to enhance the functionality and usability of our Site.

The second type of information is Personal Information. This is individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual.

Personal Information may include:

  • Device Information: This may include geolocation data, IP address, unique identifiers such as a MAC address or UUID, and other information related to your activity through the Site.
  • Contact Information: This may include your name, phone number, email address, and other contact information that helps us better serve you.

How Do We Receive Information About You?

We receive your Personal Information from various sources, including:

  • When you voluntarily provide us with your personal details to register on our Site or request our services
  • When you use or access our Site in connection with your use of our services
  • From third-party providers, services, and public registers, such as website traffic analytics vendors

How Do We Use the Information We Collect?

We do not rent, sell, or share users' information with third parties except as described in this Privacy Policy.

We may use the information we collect for the following purposes:

  • Communicating with you, including sending notices regarding our services, providing technical information, and responding to customer service issues
  • Keeping you informed about our latest updates and services
  • Marketing our websites, products, and services, as further described in the Marketing section
  • Conducting statistical and analytical activities intended to improve the Site

In addition to the uses listed above, we may transfer or disclose Personal Information to affiliated companies and subcontractors as needed to provide our services to you.

We may also share Personal Information with trusted third-party providers, who may be located in different jurisdictions around the world, for the following purposes:

  • Hosting and operating our Site
  • Providing our services, including providing a personalized display of our Site
  • Storing and processing information on our behalf
  • Providing marketing offers and promotional materials related to our Site and services
  • Performing research, technical diagnostics, or analytics

SMS and text messaging consent and phone numbers collected for text messaging are excluded from the sharing described above. Please see the SMS/Text Messaging section below.

We may also disclose information if we have a good-faith belief that disclosure is helpful or reasonably necessary to:

  • Comply with an applicable law, regulation, legal process, or governmental request
  • Enforce our policies or agreements, including investigating potential violations
  • Investigate, detect, prevent, or take action regarding illegal activities, wrongdoing, suspected fraud, or security issues
  • Establish or exercise our rights to defend against legal claims
  • Prevent harm to our rights, property, or safety, or the rights, property, or safety of our users or third parties
  • Collaborate with law enforcement agencies or enforce intellectual property and other legal rights

SMS/Text Messaging

If you consent to receive text messages from MUVR, you may receive text messages related to:

  • Moving estimates and quotes
  • Appointment and booking confirmations
  • Scheduling and arrival updates
  • Service follow-ups
  • Responses to your inquiries
  • Customer care requests

Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP, call (813) 254-6887, or email info@muvr.com.

No mobile information, including SMS/text messaging consent and phone numbers collected for text messaging, will be shared, sold, or rented to third parties or affiliates for any purpose, including marketing or lead generation, at any time, even with your consent.

Text messaging originator opt-in data and consent will not be shared with third parties.

Information you share with us during a text message conversation may be shared with subcontractors or service providers strictly as needed to fulfill the service you requested, such as completing your move. This information will never be shared for marketing purposes or provided to third parties for their own use.

User Rights

You may request to:

  • Receive confirmation regarding whether your Personal Information is being processed
  • Access your stored Personal Information, together with supplementary information
  • Receive a copy of Personal Information you voluntarily provided to us in a structured, commonly used, and machine-readable format
  • Request correction of Personal Information that is under our control
  • Request deletion of your Personal Information
  • Object to the processing of your Personal Information
  • Request that we restrict the processing of your Personal Information
  • Lodge a complaint with an appropriate supervisory authority

Please note that these rights are not absolute and may be subject to our legitimate interests and applicable regulatory requirements.

Retention

We will retain your Personal Information for as long as necessary to provide our services and as needed to comply with our legal obligations, resolve disputes, and enforce our policies.

Retention periods will be determined by considering the type of information collected, the purpose for which it was collected, applicable legal requirements, and the need to destroy outdated or unused information at the earliest reasonable time.

Under applicable regulations, we may retain records containing client Personal Information, account-opening documents, communications, and other information required by applicable laws and regulations.

We may correct, supplement, or remove incomplete or inaccurate information at any time and at our discretion.

Cookies

We and our trusted partners use cookies and other technologies in connection with our services, including when you visit the Site or access our services.

A cookie is a small piece of information that a website assigns to your device while you are viewing the website.

Cookies may be used to:

  • Help you navigate efficiently between pages
  • Enable the automatic activation of certain features
  • Remember your preferences
  • Make interactions with the Site and our services faster and easier
  • Help ensure advertisements are relevant to you and your interests
  • Compile statistical data regarding use of our services

The Site may use the following types of cookies:

  1. Session Cookies: These cookies are stored temporarily during a browsing session to allow normal use of the Site. They are deleted from your device when your browser is closed.
  2. Persistent Cookies: These cookies are saved on your device for a fixed period and are not deleted when your browser is closed. They may be used to recognize repeat visitors and remember preferences.
  3. Third-Party Cookies: These cookies are set by other online services that operate content on the page you are viewing. This may include third-party analytics companies that monitor and analyze website usage.

Cookies do not contain information that directly identifies you. However, Personal Information we store may be linked to information stored in or obtained from cookies.

You may remove or disable cookies by following your device or browser preferences. If you disable cookies, some features of the Site may not operate properly, and your online experience may be limited.

Google Analytics

We use a tool called Google Analytics to collect information about how the Site is used. Google Analytics may collect information such as how often users access the Site and which pages they visit.

We use information obtained through Google Analytics to improve our Site and services.

Google Analytics collects the IP address assigned to you on the date you visit the Site rather than your name or other directly identifying information. We do not combine information collected through Google Analytics with personally identifiable information.

Google's ability to use and share information collected through Google Analytics is restricted by the Google Analytics Terms of Use and Google Privacy Policy.

Third-Party Collection of Information

This Privacy Policy only addresses the use and disclosure of information we collect from you.

If you disclose information to other parties or websites, different rules may apply to their use or disclosure of that information. We encourage you to review the terms and privacy policies of each third party to which you choose to disclose information.

This Privacy Policy does not apply to the practices of companies we do not own or control or individuals we do not employ or manage. This includes third parties to which information may be disclosed as described in this Privacy Policy.

How Do We Safeguard Your Information?

We take reasonable care in implementing and maintaining the security of the Site and your information.

We use industry-standard procedures and policies intended to protect the information we collect and retain and to prevent unauthorized use. We also require third parties working with us to comply with similar security requirements in accordance with this Privacy Policy.

Although we take reasonable steps to safeguard information, we cannot be responsible for the actions of individuals who gain unauthorized access to or misuse the Site. We make no express or implied warranty that all unauthorized access can be prevented.

Marketing

We may use Personal Information, such as your name and email address, to provide you with promotional materials concerning services we believe may interest you.

We provide methods within our marketing communications that allow you to decline receiving additional marketing offers. If you unsubscribe, we will remove your email address or telephone number from our applicable marketing distribution lists.

Phone numbers and SMS/text messaging consent are not used for marketing conducted by third parties, shared with third parties for marketing, or provided to third-party subcontractors for their marketing use.

Marketing text messages will only be sent by us if you have separately opted in to receive them. You may opt out at any time by replying STOP.

Even if you unsubscribe from marketing communications, we may still send important non-marketing communications. These may include customer service announcements, service-related messages, or administrative notices.

Corporate Transactions

We may share information in connection with a corporate transaction, such as the sale of a substantial portion of our business, a merger, consolidation, or asset sale.

In such an event, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed for or directed toward children.

We do not knowingly allow minors to use our services without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect Personal Information from minors.

If a parent or guardian becomes aware that a child has provided us with Personal Information without consent, the parent or guardian should contact us.

Updates or Amendments to This Privacy Policy

We reserve the right to periodically amend or revise this Privacy Policy. Material changes will become effective when the revised Privacy Policy is displayed on the Site.

The date of the most recent revision will be shown in the Last Modified section. Your continued use of the Site following publication of a revised Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the revised policy.

How to Contact Us

If you have questions about the Site, the information we collect, or how we use your information, please contact us:

Email: info@muvr.com
Phone: (813) 254-6887