Terms of Service

Effective Date: July 21, 2026

Welcome to MUVR. These Terms of Service ("Terms") govern your access to and use of the MUVR website, our moving, delivery, receiving, and storage services, and any related communications (collectively, the "Services"). By accessing our website, requesting an estimate, booking a move, or otherwise engaging MUVR, you agree to these Terms. If you do not agree, please do not use the Services.

MUVR is a Tampa Bay-based moving and logistics company providing local and long-distance moving, furniture receiving and delivery, packing and unpacking, short- and long-term storage, and debris removal.

1. Estimates, Bookings, and Pricing

Estimates provided by MUVR, whether by phone, email, text, or through our website, are based on the information you provide, such as inventory, distance, access conditions, and timing. Final pricing may differ if actual conditions vary from the information provided. Examples include additional items, stairs, long carries, or delays outside our control.

A booking is confirmed only when MUVR provides written or verbal confirmation of your scheduled date and time. We will make reasonable efforts to arrive within the scheduled window, but arrival times are estimates and may be affected by traffic, weather, prior jobs, or other factors.

2. Payment

You agree to pay all charges for the Services at the rates in effect when the Services are performed. Accepted payment methods, deposits, and any applicable fees will be communicated to you before your move. Charges for additional services or time beyond the original estimate will be billed accordingly.

3. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible. Cancellation and rescheduling policies, including any deposit or fee terms, will be provided at the time of booking. Late cancellations may be subject to a fee.

4. Your Responsibilities

You agree to:

• Provide accurate and complete information about your move, including inventory and access details.
• Ensure that someone 18 years or older is present at pickup and delivery, or designate an authorized representative.
• Obtain any permits, elevator reservations, or building approvals required at either location.
• Disclose any items requiring special handling.

5. Prohibited and High-Value Items

Certain items cannot be transported for safety, legal, or insurance reasons, including but not limited to hazardous materials, flammable or explosive substances, perishable goods, and illegal items.

You must inform MUVR in advance of any high-value items, such as jewelry, cash, important documents, antiques, or artwork, so that appropriate arrangements can be made. MUVR may decline to move certain items at its discretion.

6. Liability and Claims

MUVR handles your belongings with care. In the event of loss or damage caused by MUVR, our liability is limited to the extent permitted by applicable Florida and federal moving regulations and the valuation coverage selected at the time of your move.

Claims for loss or damage must be submitted in writing within the timeframe communicated to you and described in your moving documents. To the maximum extent permitted by law, MUVR is not liable for indirect, incidental, or consequential damages, or for items not disclosed prior to the move.

7. Storage Services

If you use MUVR's storage services, additional terms regarding access, monthly fees, insurance, and the duration of storage will apply and will be provided to you separately. Stored items remain subject to the liability and claims terms above.

8. SMS / Text Messaging Program Terms

By providing your mobile phone number to MUVR, whether through our website form, in person, by phone, by email, or by texting us first, and consenting to receive text messages, you agree to the following terms.

Program Description

If you consent to receive SMS from MUVR, you may receive text messages related to:

• Moving estimates and quotes
• Appointment and booking confirmations
• Scheduling and arrival updates
• Service follow-ups
• Responses to inquiries and customer care requests

Message Frequency

Messaging frequency may vary based on your interactions with us.

Cost

Message and data rates may apply. These charges are billed by and payable to your mobile service provider. MUVR does not charge for the text messages themselves.

Opt-Out

You can opt out at any time by replying STOP to any message. After you send STOP, you will receive a confirmation that you have unsubscribed, and no further messages will be sent unless you opt back in.

Help

For help, reply HELP to any message, call (813) 254-6887, or email info@muvr.com.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your consent to receive text messages and your mobile phone number will not be shared with third parties or affiliates for marketing purposes. For details on how we collect, use, and protect your information, please review our Privacy Policy.

Sample Keyword Responses

Opt-In / Confirmation:
MUVR: You're now subscribed to text messages from MUVR. For help, reply HELP. To opt out at any time, reply STOP. Msg & data rates may apply. Msg frequency may vary.

HELP:
MUVR: For assistance, call us at (813) 254-6887, email info@muvr.com, or visit https://www.muvr.com. Msg & data rates may apply.

STOP:
MUVR: You have been unsubscribed and will receive no further messages. To opt back in at any time, reply START.

9. Communications and Consent

By providing your contact information, you consent to receive communications from MUVR by phone, email, and, where you have opted in, text message in connection with your requested Services.

Consent to receive text messages is not a condition of purchasing any goods or services.

10. Intellectual Property

The MUVR name, logo, website content, and other materials are the property of MUVR and are protected by applicable intellectual property laws. You may not copy, reproduce, or use them without our prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites. MUVR is not responsible for the content, policies, or practices of those sites.

12. Disclaimer of Warranties

Except as expressly stated, the Services and website are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless MUVR and its employees and contractors from any claims, damages, or expenses arising out of your breach of these Terms or your misuse of the Services.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in Hillsborough County, Florida.

15. Changes to These Terms

MUVR may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

16. Contact Us

MUVR
5201 S West Shore Blvd, Suite 3
Tampa, FL 33611

Phone: (813) 254-6887
Email: info@muvr.com

For information about our privacy practices, please review our Privacy Policy.